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Tutorial

Process your first order

A customer just checked out. Here's what to do, from Sell → Orders.

forma.pk/app/ordersSimplified preview
OrderCustomerTotalStatus
#1042
Ayesha RazaRs 2,499Delivered
#1041
Bilal AhmedRs 1,299Shipped
#1040
Hina FarooqRs 4,950Paid
#1039
Usman TariqRs 899Pending
#1038
Sara KhanRs 3,200Cancelled
Your orders list — a new order lands here the moment checkout completes.
  1. 1

    Open the order

    Click the order number. You'll see the customer's details, items ordered, shipping address, chosen payment method, and the GST breakdown.

  2. 2

    Confirm payment

    For cash on delivery, this happens on delivery — no action needed now. For bank transfer or mobile wallet, check the submitted proof against your own bank/wallet app, then mark the order Paid.

  3. 3

    Pack and ship

    Once paid, prepare the package. If you've connected a carrier, print a shipping label right from the order. Update status to Shipped.

  4. 4

    Mark it delivered

    Once the courier confirms delivery (or you deliver it yourself), set status to Delivered— this closes out the order in your records and the customer's order history.

Cancelling returns stock automatically

If something goes wrong and you need to cancel an order, its reserved stock is returned to your available count automatically — no manual adjustment needed.