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Tutorial

Set up live chat

Install the Inbox app from Growth → Apps to add a chat widget to your storefront.

  1. 1

    Install Inbox

    Find it under Growth → Apps and install it. A chat widget appears on your storefront immediately, and an Inbox link is added to your dashboard sidebar.

  2. 2

    Try it yourself

    Open your own storefront in another tab (or your phone) and send a test message through the widget.

  3. 3

    Reply from your dashboard

    Open Growth → Inbox — your test message is waiting. Reply, and it appears for the "customer" instantly.

  4. 4

    Install the standalone Inbox app (optional)

    If you or a teammate handles support as a dedicated task, visit inbox.forma.pk on your phone or desktop and install it as a standalone app for a focused, full-screen chat experience with push notifications.

Storefront widget → Merchant InboxSimplified preview
Chat with us
Hi! Do you have this in size L?
Yes — 4 left in stock 👍
Inbox — Ayesha R.
Hi! Do you have this in size L?
Type a reply…
The storefront widget and your reply pane, side by side.

Great for pre-purchase questions

Sizing, stock, and customization questions are the most common reason a customer hesitates at checkout — live chat catches them before they leave. See Inbox / live chat for the full reference.