Inbox / live chat
Install the Inbox app to add a chat widget to your storefront and reply to customers in real time — from your dashboard or a dedicated standalone app.
What customers see
A floating chat bubble, styled to match your storefront theme, appears on every page. Visitors can start a conversation without creating an account — their identity persists across visits and devices, so a conversation picks up where it left off.
Where you reply
Reply from Growth → Inbox in your normal dashboard, or install the dedicated Inbox progressive web app at inbox.forma.pk for a focused, full-screen chat experience — useful if you or a teammate handles support as a primary job.
Real-time and offline-friendly
Messages arrive live while you have Inbox open. The standalone app also supports push notifications and works offline for reading recent conversations, so you don't miss a message just because you closed the tab.
Great for pre-purchase questions