Orders & fulfillment
Every purchase on your storefront becomes an order under Sell → Orders, tracked through two independent states: order status and payment status.
| Order | Customer | Total | Status |
|---|---|---|---|
#1042 | Ayesha Raza | Rs 2,499 | Delivered |
#1041 | Bilal Ahmed | Rs 1,299 | Shipped |
#1040 | Hina Farooq | Rs 4,950 | Paid |
#1039 | Usman Tariq | Rs 899 | Pending |
#1038 | Sara Khan | Rs 3,200 | Cancelled |
Order status
An order moves through five possible statuses:
- Pending — placed, not yet paid or confirmed.
- Paid — payment received or confirmed.
- Shipped — handed off for delivery.
- Delivered — completed.
- Cancelled — won't be fulfilled; stock is returned automatically.
Update status from the order detail page as it moves through your fulfillment process.
Payment status
Separately, every order tracks its payment: Unpaid, Awaiting payment, Proof submitted, Paid, or Expired. For bank transfer, mobile wallet, and crypto orders, customers submit proof of payment (a screenshot or transaction reference) that you review and confirm from the order page. Cash-on-delivery orders skip this — payment is confirmed on delivery.
The order detail page
Every order page shows the customer's details, the items ordered with variant and quantity, the payment method and any submitted proof, the shipping address, and the GST breakdown. From here you can update status, add internal notes, and print a shipping label if you've set a courier — see Shipping & delivery.
Always confirm payment proof before marking Paid